Wednesday, July 30, 2008

Dell Studio Hybrid


















Dell released a new PC to their Studio line called the Hybrid. It comes with a wireless keyboard and mouse and is available in 6 colors. Once you add features, however, the price moves up pretty quickly.

Dell now has three product lines with the Studio line being in the middle of the pack. Dell has done a great job in the last year designing very cool products. I love my XPS One.

I have been a long time critic of Dell due primarily to their poor customer support. I will say that since Michael Dell has come back things have been moving in the right direction. To address the issue of poor customer support, Dell has introduced "Your Tech Team." According to Dell's web site - "This service covers your household -- all family members and all Dell-branded consumer devices under warranty. Your call will be answered in 2 minutes or less on average. Request telephone appointments with your favorite team members and receive follow-up from the same team members you talked with!"

This represents a real paradigm shift for Dell. I hope that this works out well for them!

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