It is an interesting time at Dell. Yesterday, Michael Dell announced that he would be eliminating 8,800 USA based jobs and cutting operating expenses, including R&D and design by $3 billion annually. It is obvious that Dell has to do something to compete with the likes of Apple who at a fraction of the size of Dell is much more profitable.
I have a love/hate relationship with Dell. I have used their products for years and like them in general. The flip side of that equation is customer service which, even on a good day, is abysmal.
I am actually pulling for Michael Dell on this. Sometimes the only answer is an entire paradigm shift in the way that the business is run.
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